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Service Terms

1. Introductory provisions

1.1 Identification of the Company: these Terms of Use (the Terms) govern the relationship between the users (hereinafter referred to as User or Users) and responsiblo, s.r.o., with registered office at Varšavská 715/36, 120 00 Prague 2, ID No. 19428588 (hereinafter referred to as Company or we). The Company provides educational programs and services through the website www.responsiblo.com (hereinafter referred to as Website).

1.2 Acceptance of the Terms: by registering on the Website, enrolling in a training program or otherwise using the services provided by the Company, the User agrees to these Terms. If the User does not agree to these Terms, he/she is not entitled to use the Company's services.

1.3 Purpose: These Terms are intended to govern the rights and obligations of the Company and Users in the provision and use of the Educational Services, including the protection of personal data, liability and intellectual property rights. The Terms are binding on all Users using the Company's services.

2. Definition of terms

2.1 User: An individual who registers on the Website, enrolls in a training program or otherwise uses the services provided by the Company.

2.2 Service: educational programs, courses and other content offered by the Company through the Website, which are available to Users upon payment of the applicable fee.

2.3 Website: the website at www.responsiblo.com through which the Company provides its services.

2.4 Personal Data: information about the User that is collected and processed by the Company in accordance with applicable law and the Privacy Policy, including but not limited to name, surname, address, email address, telephone number, IP address and payment information.

3. Registration and user account

3.1 Registration Terms: Registration is only possible for natural persons over 18 years of age. When registering, the User shall provide true and up-to-date information necessary to create a User Account.

3.2 Protection of login data: the User is obliged to protect his/her login data (username and password) from misuse by third parties. The user is responsible for all activities that are carried out through his/her user account. In case of suspected misuse of the account, the User is obliged to inform the Company immediately.

3.3 Updating of information: the User is obliged to keep his/her registration data up-to-date and true. The User shall update any changes to his/her information in his/her User account or notify the Company as soon as possible.

3.4 Account Cancellation: the User may request cancellation of his/her User Account at any time by sending a request to the Company's contact email. The Company reserves the right to terminate a User's account in the event of a violation of these Terms or any other law.

4. Provision of services

4.1 Description of Learning Academy Services: A detailed description of each program and course is provided on the Website.

4.2 Terms of Use: Users are required to use the Company's services in accordance with these Terms, applicable law and the rules set out for each Course. Users shall not misuse the Services for illegal purposes or in a manner that could harm the Company or other Users.

4.3 Changes to Services: the Company reserves the right to change or terminate its services at any time, even without prior notice. In the event of significant changes that could adversely affect the User, the Company will notify the User in advance by email or notice on the Website.

4.4 Service Availability: the Company strives to make its services as available as possible, but is not responsible for temporary unavailability of services caused by technical problems, system maintenance or other circumstances beyond the Company's control.

4.5 Technical Requirements: For the proper functioning of the Services, the User must have access to the Internet and use compatible equipment and software. The Company is not responsible for problems caused by incompatibility or technical limitations of Users' devices.

5. Prices and payment terms

5.1 Price information: The Company reserves the right to change the prices of its services at any time, and the new prices will be effective from the time they are published on the Website. Users who have already paid for services prior to the price change will not be affected by the price change.

5.2 Payment Methods: Payments for services may be made through a payment gateway that accepts a variety of credit cards and other electronic payment methods. Payments are processed through secure payment gateways that ensure the protection of the User's payment information.

5.3 Payment terms: the User is obliged to pay the price for the selected services before they are provided. Upon payment, the User will receive a confirmation of payment and access to the purchased services. In case of unsuccessful payment, the User will not be allowed to access the services until the payment is successfully made.

5.4 Refund Policy: as the services provided by the Company are digital in nature, the User acknowledges that once the digital content has been made available, it is not possible to withdraw from the contract and request a refund, in accordance with Section 1837(l) of Act No. 89/2012 Coll., Civil Code. In the event of technical problems with access to the Services or other serious reasons, the User may contact the Company, which will endeavour to find a suitable solution.

5.5 Tax obligations: the prices quoted on the Website include the applicable value added tax (VAT), as the Company is a VAT payer. The User is responsible for paying all applicable taxes associated with his purchase of the Services.

6. Privacy Policy

6.1 Collection of personal data: the Company collects the User's personal data when registering on the Website, signing up for the training program and using the Company's services. Data collected includes first name, last name, billing address, email address, phone number (optional), IP address and payment information.

6.2 Purposes of processing: personal data is processed for the purpose of providing services, managing user accounts, processing and processing orders, communicating with the User, ensuring the security of services and fulfilling the Company's legal obligations. Personal data may also be used for marketing purposes, provided that the User gives his/her explicit consent.

6.3 User rights: the user has the right to access, rectification, erasure, restriction of processing and portability of his/her personal data. The user also has the right to withdraw their consent to the processing of personal data at any time and the right to object to the processing of personal data. The User may exercise these rights by contacting the Company at info@responsiblo.com.

6.4 Security of personal data: the Company implements technical and organizational measures to protect the User's personal data from unauthorized access, loss, misuse or damage. These measures include data encryption, network security, restriction of access to personal data and regular security audits.

6.5 Transfer of data to third parties: The User's personal data may be shared with third parties that provide services to the Company, such as payment gateways, cloud service providers and external IT services. These third parties are required to protect personal data in accordance with applicable laws and contractual obligations. Personal data may also be transferred to legal authorities in accordance with the Company's legal obligations.

6.6 Retention period of personal data: the User's personal data is retained for the period necessary to fulfil the purposes of its processing, but no longer than the period prescribed by applicable law. After this period, the personal data will be securely erased or anonymised.

7. Rights and obligations of users

7.1 User rights: users have the right to:

  • a) Access their user accounts and use the services provided by the Company in accordance with these Terms.
  • b) Request the correction of their personal data if it is inaccurate or incomplete.
  • c) Request the deletion of their personal data in cases provided for by applicable law.
  • d) Object to the processing of personal data for direct marketing purposes.
  • e) Cancel their user account at any time by sending a request to info@responsiblo.com.

7.2 Obligations of users: users are obliged to:

  • a) Provide true and current information when registering for and while using the Company's services.
  • b) Keep their login information secure and not disclose it to third parties.
  • c) Not to use the Company's services for illegal purposes or in a manner that could harm the Company or other Users.
  • d) Respect the intellectual property rights of the Company and third parties.
  • e) Comply with all applicable laws and regulations when using the Company's services.

7.3 Prohibited Activities: The User shall not:

  • a) Use the Company's services to distribute illegal, harmful, offensive or harassing content.
  • b) Attempt to gain unauthorized access to the Company's or other Users' systems or data.
  • c) Use the Company's services in a manner that could interfere with their operation or place a strain on the Company's infrastructure.
  • d) Share, sell or otherwise misuse access credentials to the Company's services to third parties.

8. Liability and warranties

8.1 Company Liability: the Company undertakes to use reasonable efforts to ensure the functionality and availability of its Services in accordance with these Terms. However, the Company shall not be liable for any direct or indirect damage, loss or loss of profit caused by the use of the Services or the inability to use the Services unless such damage is caused by the Company's willful or gross negligence.

8.2 Limitation of Liability: the Company shall not be liable for:

  • a) Errors or service failures caused by technical problems, system maintenance or other circumstances beyond the Company's control.
  • b) Any damage caused by unauthorized access to User accounts or misuse of User login credentials.
  • c) Content created or shared by Users through the Company's services.

8.3 Disclaimer of Warranties: the Company's Services are provided 'as is' and 'as available'. The Company makes no warranties, express or implied, regarding the functionality, availability or fitness for a particular purpose of the Services. In particular, the Company does not warrant that the Services will be error-free, uninterrupted, or that they will meet the User's expectations.

8.4 User Responsibility: users are responsible for:

  • a) The accuracy and timeliness of the information provided when registering for and using the Company's services.
  • b) Protecting their login information and preventing its misuse by third parties.
  • c) Compliance with these Terms and Conditions and all applicable laws and regulations when using the Company's services.
  • d) Any damages caused to the Company or third parties as a result of a breach of these Terms or any law.

9. Intellectual property

9.1 Intellectual Property Rights: All content provided by the Company on the Website, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software, is the property of the Company or its suppliers and is protected by copyright, trademarks and other intellectual property rights.

9.2 License to use the Content: the Company grants the User a limited, non-exclusive, non-transferable and revocable license to access and make personal use of the Content provided on the Website solely for non-commercial purposes. This license does not include any right to resell or commercially exploit the Content, collect and use product listings, descriptions or prices, derivative use of the Content, or any downloading or copying of information for the purposes of another business.

9.3 Brand Protection: The trademarks, logos and service marks displayed on the Website are registered and unregistered trademarks of the Company and its partners. Nothing in these Terms or on the Website shall be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on the Website without the prior written consent of the Company or any third party that may own the applicable trademarks.

9.4 Infringement: any unauthorized use of the Content or Trademarks may violate intellectual property rights and other laws. The Company reserves the right to take all legal action to protect its intellectual property rights.

10. Dispute Resolution

10.1 Dispute Resolution Options: In the event of any dispute between the User and the Company relating to the Services or these Terms, the parties shall first attempt to resolve the dispute amicably through mutual negotiation and agreement.

10.2 Jurisdiction: if the dispute cannot be resolved amicably, the dispute shall be resolved by the competent court in the Czech Republic according to the place of the Company's registered office, unless otherwise provided by mandatory legislation.

10.3 Governing Law: These Terms and Conditions and all legal relations between the User and the Company shall be governed by the law of the Czech Republic, excluding the conflict of laws rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods.

10.4 Alternative Dispute Resolution: a user who is a consumer also has the right to turn to an out-of-court dispute resolution body. In the Czech Republic, this body is the Czech Trade Inspection Authority (www.coi.cz). Consumers can also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/.

11. Changes to Terms of Use

11.1 Right to Amend the Terms: the Company reserves the right to amend or supplement these Terms at any time. The Company will notify the User of changes to the Terms by email or by notice on the Website at least 30 days before the changes become effective.

11.2 Notification of changes to Users: in the event of a change to these Terms and Conditions, the User will be notified by email sent to the address provided in the User's account or by a notice on the Website. Users are required to check their email inbox and the Website regularly to be informed of any changes.

11.3 Consent to Changes: if the User continues to use the Company's services after the effective date of the changes, this shall be deemed to be consent to the amended Terms. If the User does not agree to the changes, the User has the right to cancel his/her User Account and cease using the Company's services prior to the effective date of the changes.

12. Final provisions

12.1 Entire Agreement: these Terms constitute the entire agreement between the User and the Company regarding the use of the Services provided by the Company. It supersedes all prior agreements and understandings between the User and the Company regarding the Services.

12.2 Severability of Provisions: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such provision cannot be modified, it will be severed from these Terms and the remaining provisions will remain in full force and effect.

12.3 Contact Information: For any questions or requests regarding these Terms or the services provided by the Company, the User may contact the Company by e-mail at info@responsiblo.com or in writing to the Company's registered office at responsiblo, s.r.o., Varšavská 715/36, 120 00 Prague 2, Czech Republic.

12.4 Language of the Conditions: These Terms and Conditions are written in the Czech language. If any version of these Terms is translated into another language and there is a discrepancy between the Czech version and the translated version, the Czech version shall prevail.

12.5 Headings: The headings in these Terms and Conditions are for ease of reference only and shall not affect the interpretation of any particular provision.

Effective date: 12.06.2024